Questions and Answers

Q: Why do I need a hearth?

A: Hearths should be constructed of suitably robust materials and to appropriate dimensions such that, in normal use, they prevent combustion appliances setting fire to the building fabric and furnishings, and they limit the risk of people being accidentally burnt.

Q: What temperature should a stove put out?

A: Between 150 – 300 degrees Celsius

Q: What can I burn?

A: Seasoned wood with a moisture content less than 15% or smokless approved solid fuels.

Q: When is new rope is needed around the door?

A: The rope is made of a glass fibre which creates an air tight seal, If there’s deteriation or you find the rope is sagging slightly when opening or closing the door it will need replacing as it may be leaking smoke into the room.

Q: Why is my glass blacking up?

A: Either the stove is old and does not have air wash technology or if the stove is newer and has air wash, then the normal reason is that the wood being burnt has to higher moisture content. When unseasoned wood is burnt tar is released and will stain the glass regardless of air wash technology.

Q: Why is my stove smoking?

A: If this occurs immediately after installation it suggests a lack of draw, the chimney height will need to be increased to compensate. If the stove starts to smoke where it hasn’t before we would suggest the chimney needs sweeping as a blockage has probably occurred in the flue.

Q: How long will my stove last?

A: A good quality stove an installation should last around 20 years provided the chimney is swept annually and the stove is maintained properly.

Q: Can I buy online?

A: We do not sell online and here is a few reasons why:

• Buying the right stove for your home is an important decision and face to face advice and professional product guidance is essential.

• Installation and sales are all done under one roof which means from picking your stove in the showroom to installation completion. It is completed efficiently and of high quality.

Q: Does the price of this stove include fitting?

A: I’m afraid not, installation is quoted separately.

Q: Do you sell second hand stoves?

A: Usually they don’t pass current CE regulations

Q: Can I buy a stove online and get you to fit it?

A: We only fit stoves provided by us. This allows us to offer a complete service including after sales and expert advice on the product fitted.

Q: I haven’t got a chimney, can I still have a stove fitted in my home?

A: Yes, we can fit what’s called a pre fabricated metal chimney to suit most homes.

Q: Why has the glass cracked in the summer?

A: During the summer when the stove is not used, it is not uncommon for a small amount of rust to build up inside the stove. Unfortunately if this rust gets behind the clips that secures the glass, pressure builds and can in some cases crack the glass. We advise that you light a newspaper or junk mail in your stove once a week to prevent rust.

Q: Why do I need to visit the showroom before getting a quote?

A: All our quotes are free with no obligation. Our time and yours is important to us, the first meet in the showroom and information shared is vital to the efficiency of the installation.